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For online order assistance, please include your order number in your email. We ask that customers DO NOT call or stop into our physical locations for online order information or updates. Employees at our stores DO NOT have access to online order portal, therefore they can not help you. IF YOU ORDERED A SALE ITEM, TURNAROUND TIME WAS LISTED IN YOUR ITEM DESCRIPTION BEFORE ORDERING AND ALSO YOUR CONFIRMATION EMAIL SENT DIRECTLY AFTER PURCHASE.