Shipping/Policy/FAQs
Shipping Info
How long does it take to receive items purchased?
Regular price or non sale items turnaround is up to 1-4 BUSINESS DAYS FOR PROCESSING & UP TO 5-12 BUSINESS DAYS AFTER PROCESSING TO SHIP (MANY TIMES SOONER). THIS DOES NOT INCLUDE SALE ITEMS OR SPECIAL SALE PROMO ITEMS SUCH AS FREE TEES, $12 HOODIES, $49 SWEATSUIT, $17 CREWNECKS OR ANY OTHER ITEMS THAT WERE ON SALE. SALE ITEMS WILL HAVE THE TURNAROUND LISTED IN THE ITEM DESCRIPTION AND THE CONFIRMATION EMAIL.
WE DO NOT OFFER REFUNDS, EXCHANGES OR RETURNS ON ANY SALE ITEM FOR ANY REASON. All sales are final.
Business days are Monday-Friday. Orders made on weekend days will be processed the following Monday. Shipping labels are created before product is shipped most times to organize orders, this does not always accurately reflect shipping status on USPS website. Please do not be alarmed if your items tracking says it hasn’t moved from Charlotte NC or Buffalo NY, orders are waiting to be picked up from our online facility by USPS this is typical. Due to volume of orders, sometimes all orders are not picked up as scheduled because the USPS mail truck can not fit all the packages. If you have not RECEIVED your item after the time explained above, please email us. PLEASE UNDERSTAND WE CAN NOT GUARANTEE A SPECIFIC DATE OF ARRIVAL OR DATE ITEMS HAVE BEEN SHIPPED, HOWEVER IF YOU GO BACK TO YOUR CONFIRMATION EMAIL SENT TO YOU DIRECTLY AFTER ORDER WAS PLACED, click on “View Your Order” to retrieve your tracking info.
What if my package is lost by the post office, I do not receive or is stolen from my door, or it is returned to sender do to error in address provided?
ImLivinB LLC is NOT responsible for lost or stolen packages. Once the tracking number states it was processed by the USPS or delivered to the address, it is out of our hands unfortunately and we are not liable to send another package or refund. Please contact the USPS with tracking number to try and locate package. USPS PICKS UP OUR PACKAGES EVERY MONDAY, TUESDAY AND FRIDAY. Please understand mistakes happen with the carrier, if your item has not scanned please give it some time, it is scheduled for pick up.
WE ARE NOT LIABLE TO RESHIP ORDERS NOT RECEIVED DUE TO ERROR IN APARTMENT NUMBER, UPPER/LOWER, ETC NOT PROVIDED ON SHIPPING ADDRESS AT CHECKOUT. CUSTOMER MUST PAY TO RESHIP.
Can an order be cancelled or altered after it has been made?
Orders that have been completed CAN NOT be cancelled or altered under any circumstances. We do not cancel or refund orders due to customer not reading item description or turnaround time information. The top of each page of our website states “Please read item descriptions before ordering” in bold blue highlight.
How do garments fit or run?
Men's are true to size. Women's are true to size fitted/stretchy material. If the items are unisex, women’s please go down a size. For example if you wear a women’s large, buy a medium in our unisex shirts. All shirts are pre shrunk and ringspun. WE ARE NOT RESPONSIBLE FOR GARMENTS SHRINKING, WE RECOMMEND DRY CLEANING OR IF WASHING AT HOME TO HANG DRY. Do not put in dryer for best results. We are not responsible for items not fitting, we recommend going up one size if you are unsure.
I ordered an item, then received a discount code after purchase or forgot to enter discount code:
We can not honor discount after purchase is made.
CONTACT INFORMATION:
CONTACT INFORMATION:
ImLivinB
PO Box 26284
PO Box 26284
Charlotte NC 28221
Email: ImLivinB@gmail.com
Email: ImLivinB@gmail.com